MAINTENANCE, SERVICE & REPAIR
Who do I contact if I have a concern with my vehicle?
Your satisfaction and goodwill are important to Bay Saab. Normally, any concerns should be directed to our sales or service departments. The first step is to discuss your concern with a member of our management. Normally, concerns can be quickly resolved.
Why are Saab-trained technicians so important?
From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your GM vehicle. They're also tested for performance and reliability. So no matter what kind of GM vehicle you own, trust it to the Goodwrench-trained technicians at Bay Saab. You'll spend less time in the shop and more time on the road.
How do I obtain an Owner's Manual?
There are two ways to obtain a copy:
1. You can register your vehicle by visiting the Saab Owner Center at MyGMLink to obtain a complimentary electronic copy (for most vehicles from 1995 to present).
2. To receive a paper copy (for a fee) you may contact Helm, Inc. Manuals are available from the late 1960s or early 1970s for most GM vehicles. You can reach Helm Publications Ordering at 1-800-551-4123.
How do I know if my vehicle has been included in a recall?
Should a recall on your vehicle ever occur, Saab will notify you by mail. You can also contact Bay Saab, visit the Saab Owner Center at My GMLink or you may call 1-800-333-4223
What is Roadside Assistance?
Saab has a Roadside Assistance program to aid owners with emergency and other services. It is a complimentary service that comes with each new Saab vehicle. Services provided include:
24 hour, 7 day/week toll free 800 phone assistance
Towing to the closest Saab dealer (from a legal roadway)
Flat tire change (using vehicle's spare)
Battery jump-start
Vehicle unlock service (costs for a new key and the labor to create not covered)
Trip interruption assistance
Trip routing
Emergency fuel delivery (up to $5.00 worth)
How do I contact Roadside Assistance?
If your Saab vehicle is equipped with an active OnStar subscription, you can simply press the blue button for roadside service. If it is not equipped, please call 1-800-852-9001 to initiate roadside assistance for your vehicle.
How long is my vehicle covered by Roadside Assistance?
Roadside Assistance is also included for 100,000 miles/5 years (whichever comes first) on all Saab 2007 and 2008 passenger cars. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the Owner's Manual for the specific warranty on your vehicle.
Are there any costs to me for using Roadside Assistance?
There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest Saab dealer; for non-warranty parts and labor; or for lost key replacement. For details and additional information, please refer to Section TBD of your Owner's Manual.
What type of oil should I use in my Saab vehicle?
You can find this answer by looking in your Owner's Manual under "Oil, Engine." If you do not have a manual, and you currently own a Saab, please visit the Saab Owner Center at MyGMlink to obtain a complimentary electronic copy (for most vehicles from 1995 to present).
PARTS & ACCESSORIES
 Where can I purchase officially-licensed Saab merchandise?
To order a catalog or actual merchandise, please visit Saabcollection.com or call 1-800-200-7197.
Can I buy parts online?
Currently, Saab parts can only be purchased through Bay Saab or the Saab Dealer in your area. However, some Saab retail websites do allow for the purchase of parts from their facilities via their websites.
SAFETY
What makes an air bag inflate?
In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag .
When should an air bag inflate?
The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.
 Will a side or rear impact or rollover cause the air bag to deploy?
If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident
The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags.
The airbags will not deploy in a rear impact.
Is it still necessary to wear a safety belt with the Supplemental Inflatable Restraint system?
Yes! The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.
 Where can I find information about air bags/supplemental inflatable restraints on Saab vehicles?
To learn about the specific items on your vehicle, please refer to Section TBD in your Saab Owner's Manual, "Seats and Restraint Systems." For general information please visit the safety section on the GM website.
What kind of child-safety seats should I use in my Saab vehicle?
There are no specific child restraints that Saab recommends or endorses, but we do have some information that might be helpful to you.
Saab's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Saab vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in Saab vehicles. Also, your Saab Dealer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats.
First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.
How do you turn off the daytime running lights while parked?
Simply depress the parking brake.
Bay Chevrolet Saab
6970 N. Military Highway
Norfolk, VA 23518
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